CHUCK E. CHEESE ANNOUNCES DEVELOPMENT OF COMPANY-WIDE CULTURAL SENSITIVITY TRAINING

CHUCK E. CHEESE ANNOUNCES DEVELOPMENT OF COMPANY-WIDE CULTURAL SENSITIVITY TRAINING

WAYNE, NJ, August 4, 2022 /PRNewswire/ — As a leader in the family entertainment business, it all Chuck E. Cheese team members at every level are charged with upholding the highest standards of cleanliness, entertainment and service as part of our brand promise to ensure that “Every guest leaves happy.”

Before our Cast Members engage with a single guest, we outline our brand promise and policies and begin an ongoing training cycle to ensure they meet and exceed those standards every day. Visitor comments are an important mechanism for informing us when, how and why we fall short of our standards of excellence.

We take every guest experience seriously and, considering the recent event at Wayne, NJare taking steps to review our training and protocols and implement any necessary adjustments to ensure positive experiences for all of our guests, starting at Wayne, NJ and continuing to the rest of our locations throughout United States.

Our President and Chief Executive Officer, David McKillipsalong with members of the senior leadership team, will visit Wayne location on the final stop of the “Listening and Learning Tour” he embarked upon shortly after joining CEC in early 2020. The discussion agenda will cover current performance, recent incident and company plans for improving the customer experience. guests. In addition, Kanarys, ours Dallas DE&I based partner since 2021 will facilitate employee engagement sessions the week of August 8thand will work with the company to enhance its culture and sensitivity training for all employees, which will be implemented initially in Wayne, New Jersey and surrounding locations and will then apply to all of our US locations.

We are grateful for the opportunity to improve our experience in every aspect of our business and welcome guests to continue to provide feedback to better inform our processes. As always, our mission is to provide a fun and safe place where families can create lifelong memories and ensure that every guest leaves happy, every day.

About CEC Entertainment, LLC
CEC Entertainment, LLC is the nationally recognized leader in family entertainment and dining Chuck E. Cheese, the Peter Piper Pizza brands and the virtual kitchen concept, Pasqually’s Pizza & Wings. As the place where a million happy birthdays are celebrated every year, Chuck E. Cheese’s The goal is to create positive, lifelong memories for families through fun, food and play and is where a kid can be a kid®. Committed to providing a fun, safe, Chuck E. Cheese helps protect families through industry-leading programs like Kid Check®. As a strong advocate for its local communities, Chuck E. Cheese has donated more than 19 million dollars in schools through its fundraising programs. Peter Piper Pizza features dining, entertainment and food with a neighborhood pizzeria feel and “fresh pizza, happy families” culture. Peter Piper Pizza prides itself on providing quality food and entertainment that reconnects family and friends. Established in 2020, Pasqually’s Pizza & Wings offers a distinctive, personalized dining experience outside of a restaurant setting that amplifies classic pizza and wings and operates out of 400 ghost locations nationwide. The company and its franchisees operate a system of approximately 600 Chuck E. Cheese’s and more than 120 Peter Piper pizza locations, located in 47 states and 17 foreign countries and territories. For more information, visit chuckecheese.com, pasquallyspizza.com and peterpiperpizza.com.

Media contact: [email protected]

SOURCE CEC Entertainment, LLC

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